Refund policy

Last updated: August 25, 2026

Canvas & Paws sells personalized, made-to-order products. Each item is produced individually from the customer's photos and customization details rather than taken from finished inventory.

Before production starts, customers may contact us to request an order change or cancellation. If the order has not entered production, we may approve the cancellation and issue a refund to the original payment method. Once production has started, we do not accept change-of-mind cancellations or issue change-of-mind refunds.

Because our products are personalized, we do not accept change-of-mind returns or exchanges. This does not affect remedies for products that arrive damaged, incorrect, defective, incomplete, lost before delivery, or materially different from the accepted order details.

For an issue with a delivered order, contact us within 7 calendar days after the carrier marks the order as delivered. Include the order number, a description of the issue, and clear photographs or video of the product, packaging, and shipping label. For a package that has not been delivered, contact us if tracking shows a delivery problem or the stated delivery estimate has passed.

After reviewing a valid claim, Canvas & Paws may provide a correction, repair, remake, replacement, replacement shipment, partial refund, or full refund as appropriate to the issue. Customers must not return a product without receiving return instructions.

When a return is required for an approved quality claim, Canvas & Paws pays the required return shipping and provides the return instructions. No return shipping fee is charged to the customer for an approved quality-related return.

Approved refunds are issued to the original payment method.

For full details, see:
Production, Shipping, Cancellation & After-Sales Policy

Contact: canvasandpawsofficial@gmail.com
Phone: +86 157 7088 3206
Support hours: Monday-Saturday, 8:00 AM-11:00 PM China Standard Time (UTC+8)
Operator: Ganzhou Yuda Trading Co., Ltd.