Custom Pet Portrait FAQ

Upload clear, well-lit photos that show your pet’s face, eyes, coat pattern, and distinctive markings. Front-facing, three-quarter, side-profile, and close-up views can all be useful. Full-body replicas also benefit from photos taken from several angles.

See How It Works for the ordering process, or Contact Us if you would like us to review your photos before ordering.

Yes. We can often create a memorial keepsake from older photos, provided the important facial features, coloring, and markings are visible. If the available images are unclear or incomplete, please contact us before ordering so we can confirm whether they are suitable.

Some products offer one-pet and two-pet options. Availability depends on the selected design, size, and composition, so please review the options on the product page. For a larger group or an option not shown, Contact Us before placing the order.

Estimated production time depends on the product:

• Custom leather pet tags: approximately 10–20 business days
• Custom pet silver jewelry: approximately 25–40 business days
• Custom 3D acrylic pet portraits: approximately 15–25 business days
• Custom layered scratch-style pet art: approximately 20–30 business days
• Framed needle-felted pet portraits: approximately 25–45 business days
• Full-body needle-felted pet replicas: approximately 30–60 business days

Production begins after we receive all required pet photos and customization details. Shipping time is separate. See our Production & Shipping Policy for the complete rules and possible timing extensions.

Shipping begins after production is complete. Estimated transit time is approximately 7–15 business days to the United States and United Kingdom, 8–18 business days to Canada, Europe, Australia, and New Zealand, 5–12 business days to most Asian destinations, and 10–25 business days to other international destinations.

Customs, remote-area delivery, severe weather, and carrier disruptions may extend these estimates. Please review the Production & Shipping Policy for full details.

Tracking information is provided after dispatch whenever the selected shipping service supports it. The tracking number is sent to the email address used at checkout, and updates may take several business days to appear.

If tracking has not updated for more than 10 business days, please Contact Us.

You may request a change or cancellation before production begins. Once the order has been assigned to an artist or maker and personalized work has started, it cannot be cancelled for personal reasons, and changes are not guaranteed because labor, materials, and production capacity have already been committed.

Please Contact Us as soon as possible and review our Terms of Service and cancellation policy.

Because each item is made specifically for your pet, we do not accept change-of-mind returns after production has started. If your order arrives damaged, incorrect, or with a confirmed production defect, contact us within 7 calendar days after the carrier marks the order as delivered.

Do not send an item back without return instructions. The available remedy depends on the confirmed issue; see the After-Sales Policy for the full process.

Please Contact Us within 7 calendar days after delivery. Include your order number, a description of the issue, clear photos or video of the product, the outer packaging, and the shipping label, and keep the product and original packaging while the claim is reviewed.

After reviewing the evidence, Canvas & Paws may provide a correction, repair, remake, replacement shipment, partial refund, or full refund as appropriate. We handle submitted information according to our Privacy Policy.